Friday 28th September, 2001

We thought it was time to update you on what's been happening at Slingshot lately, in addition to the recent changes which have been made to our service.

During the past couple of months, you will have hopefully seen a further improvement on the quality of service. This has been achieved after some extensive work by our team to ensure we maximise the network capacity currently available.

A couple of weeks ago we updated our telephone contact details. As you know our service has been designed for smart internet users who don't want to pay for a helpdesk they hardly use. By providing a paid helpdesk facility which you only pay for when you need it, this allows us to continue to offer the very competitive monthly rate of $14.95 per month - at a time when some of our major competitors have lifted their charges. Please find below our new telephone contact details.

Technical Helpdesk

If you would like to speak to a live helpdesk operator, you can call 0900 32843 (0900 DAVID). You will pay $2.00 (incl. GST) per minute for this service.

Our Technical Helpdesk is open during 7am-11pm (Mon-Fri) and 9am-11pm (Sat-Sun).

General Enquiries

For general enquiries contact our Customer Services team on (09) 915 2000. For those of you living outside Auckland, please call us on one of the following numbers:

Hamilton (07) 957 2424
Wellington (04) 917 2000
Christchurch (03) 962 2000

For general enquiries, you can contact us between the hours of 7am-11pm (Mon-Fri) and 9am-11pm (Sat-Sun).

And welcome to all those new Slingshot users who have signed up for the service during the past few months. It's great to see that our advertising message is working and the word is spreading about Slingshot.

Finally, we trust you enjoy the summer and remember, whatever you do online, do it with attitude